Three-hour Workshop

Agenda

Note the 3-hour workshop is comprised of two sessions: 2 hr + 1 hr with a gap of 2-3 days between them.   The sample agenda is for a virtual workshop and is based on 1-3 attendees.

​

Session One

The concept of the customer journey

Customer personas

Framework for transitioning to a customer-led approach

Group work

Session Two

Review of completed framework

Peer feedback

Concluding remarks

​

If you would like more detailed information on workshop content please don't hesitate to contact me.