Three-hour Workshop
Agenda
Note the 3-hour workshop is comprised of two sessions: 2 hr + 1 hr with a gap of 2-3 days between them. The sample agenda is for a virtual workshop and is based on 1-3 attendees.
Session One
The concept of the customer journey
Customer personas
Framework for transitioning to a customer-led approach
Group work
Session Two
Review of completed framework
Peer feedback
Concluding remarks
If you would like more detailed information on workshop content please don't hesitate to contact me.