Three-hour Workshop


Note the 3-hour workshop is comprised of two sessions: 2 hr + 1 hr with a gap of 2-3 days between them.   The sample agenda is for a virtual workshop and is based on 1-3 attendees.

Session One

The concept of the customer journey

Customer personas

Framework for transitioning to a customer-led approach

Group work

Session Two

Review of completed framework

Peer feedback

Concluding remarks

If you would like more detailed information on workshop content please don't hesitate to contact me.

Looking at the Sun