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Services:

  • Build on the existing strategy and work with anyone engaged with your CRM to increase customer engagement and revenue.

  • Collect, analyse, and report on customer data.

  • Work with marketing teams to forecast and optimise promotions and outreach

  • Analyse data to segment customers and define optimised messaging.

 
 

£600

3-hr Workshop

The primary focus of the 3-hour workshop is an initial assessment and feedback on your current CRM strategy.

Includes:

  • Pre-workshop preparation

  • Introductory context

  • 3hrs of online content

  • Follow-up engagement

£1680

One-day Foundations

The one-day workshop extends the focus of the 3-hr workshop to include how your CRM approach can be adapted for better results.

Includes:

  • Pre-workshop preparation

  • Introductory context

  • 7hrs of online content

  • An action plan for success

  • Follow-up engagement

£2880

Two-day Rig Programme

The two-day workshop allows us to go into much greater detail and includes time for planning new developments.

It allows for some group work and follow-up.

Includes:

  • Pre-workshop preparation

  • Introductory context

  • 16hrs of online content and workshops

  • More time for prioritising ideas

  • An action plan for success

  • Follow-up engagement

 

Listen to me speak about effective CRM management on the Revenue Riser podcast.

 

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HARNESS Services

Customer Awareness and Response

Inclusive Customer Coaching

Curated Customer-led Solutions

Programmatic Customer Fulfilment